The AI-Driven Customer Success Platform
Turn every conversation into customer loyalty and business growth.
All-in-one customer success platform
AI-Native Architecture
Built from the ground up for AI, not a bolt-on solution. Every feature designed to leverage intelligent automation.
Unified Intelligence
Specialized AI agents and unlimited customized Bots across all channels. Complete conversation history in one workspace.
Omnichannel Support
Unified inbox for chat, email, WhatsApp, Instagram, Telegram, and more. All conversations in one real-time workspace.
AI-Powered Portal
Self-service portal with semantic search. Customers find answers instantly through intelligent document understanding.
Unified Inbox
All customer conversations in one place, regardless of channel
Conversation-Based
Thread all messages from a customer into one continuous conversation, regardless of channel. Full history, context, and timeline in one view.
All Message Channels
Live Chat, Email, WhatsApp, Instagram, Telegram, LINE, SMS, and API integrations. Add new channels instantly.
Multiple Inboxes & Watching
Organize with custom inboxes for teams or projects. Watch specific conversations to stay notified without assignments.
Advanced Filtering & Sorting
Filter by status, channel, assignee, labels, priority, or custom fields. Sort by date, priority, or last activity. Save favorite filters.
Multi-Column Layout
Split-screen interface: conversation list, message thread, and customer profile side-by-side. Keyboard shortcuts for power users.
Team Collaboration
Internal notes, @mentions, assignments, file sharing, and bulk actions. See who's viewing and typing in real-time.
Specialized AI Agents
Each agent is purpose-built for specific customer journey moments
Eos
Virtual Receptionist
Operates 24/7, handling customer inquiries with intelligent, personality-driven responses across all channels.
- → 24/7 autonomous operation
- → Configurable personality
- → Multilingual support
- → Intelligent handoff
Max
AI Copilot
Works alongside your human agents, providing real-time suggestions and response drafts.
- → Real-time suggestions
- → Auto-draft responses
- → Knowledge base lookup
- → Streaming responses
Coe
Knowledge Assistant
Powers your customer portal with semantic search and intelligent document understanding.
- → Semantic search
- → Document chunking
- → Multilingual docs
- → Source attribution
AI-Powered Skill-Based Routing
Automatically route conversations to the best-qualified agent
AI Skills Detection
LLM analyzes conversations to detect required skills (technical, billing, VIP), language preferences, sentiment, and complexity. Auto-routes based on ≥ 60% confidence.
Inbox-Level Agent Management
Assign agents to specific inboxes with customizable skills matrix. Define agent expertise levels, language proficiencies, and availability schedules per inbox for precise routing control.
Assignment Queue Monitoring
Real-time dashboard showing pending assignments, average waiting times, and workload distribution. Track queue metrics and optimize routing rules for faster response times.
Agent Capacity & Availability
Automatic online agent detection with customizable capacity limits per agent. User-friendly schedule settings for working hours, breaks, and time zones. Smart load balancing prevents burnout.
Auto-Assignment Simulation
Test routing rules before deploying with historical conversation data. Preview assignment outcomes, identify bottlenecks, and fine-tune strategies risk-free with simulation mode.
Smart Automation Rules
Configure auto-idle transitions, auto-close for resolved conversations, priority escalation, and intelligent notification routing. Fully customizable automation workflows reduce manual overhead.
Security & Compliance
SOC 2 practices and GDPR-ready architecture
Multi-Tenant Isolation
Complete data separation with row-level security
SAML SSO
Enterprise single sign-on with Okta, Auth0, Azure AD
GDPR Compliance
Data portability, deletion rights, consent management
Audit Logs
Complete activity tracking for compliance
Security Monitoring
Sentry error tracking and Brakeman scanning
Data Sovereignty
Self-hosted with BYO AI keys for complete control
SOC 2 Ready: Titan follows SOC 2 Type II practices and is prepared for certification upon customer demand.
See Titan in Action
How leading companies use AI-driven customer success
Hospitality
24/7 guest support across booking platforms with instant multilingual responses.
SaaS
Technical support with intelligent escalation to the right specialist instantly.
E-commerce
Product questions answered instantly in customer's native language.
Healthcare
HIPAA-compliant patient communication with automated scheduling.
Choose Your Deployment
Transparent pricing for cloud and self-hosted options
- ✓ Up to 3 agents
- ✓ All AI agents included
- ✓ 5K conversations/month
- ✓ Email + chat support
- ✓ Up to 10 agents
- ✓ All AI agents included
- ✓ 20K conversations/month
- ✓ Priority support
- ✓ Advanced analytics
- ✓ Unlimited agents
- ✓ All AI agents included
- ✓ 100K+ conversations/month
- ✓ Dedicated support
- ✓ SAML SSO & audit logs
Self-Hosted Option: $25,000 one-time license with unlimited agents and conversations
Deploy on your infrastructure with complete data sovereignty. BYO AI keys.
Frequently Asked Questions
Who owns the data? ▼
What AI models do you support? ▼
Do you support SAML SSO? ▼
Is there a free trial? ▼
How does multilingual support work? ▼
Book Your Demo
Schedule a personalized demo and see how Titan Chat can transform your customer success operations.
We'll reach out within 24 hours to schedule your personalized demo.